Once you've successfully placed your order, you'll receive an order confirmation email at the email address you provided during checkout. If you don't see it within a few minutes, please check your spam or junk folder. If you still can't find it, feel free to contact our customer support team, and we'll be happy to help.

We accept secure payments through popular payment methods, including: Bancontact, Visa, Mastercard, PayPal, Apple Pay, and Google Pay. Available payment methods may vary depending on your country.

Yes! We ship throughout Belgium, the Netherlands, and most European countries. Shipping costs are calculated automatically during checkout.

All orders are shipped within 24-48 hours from our warehouse in Belgium. Delivery times will depend on your shipping option and can be seen on the order screen.

If your order hasn't been shipped yet, we'll do our best to modify or cancel it. Please contact us as soon as possible after placing your order.

Yes, but only if your order hasn't been shipped yet. Since we process and dispatch orders within 24–48 hours, please contact us as soon as possible if you need to update your shipping address. Once your order has been dispatched, we're unable to make any changes.

Contact us immediately. If your order hasn't been dispatched yet, we'll update your shipping address. Once an order has shipped, we're unable to make changes.

As soon as your order is dispatched, you'll receive an email with your tracking number so you can follow your package.

If your estimated delivery time has passed: Check your tracking information. Ask neighbors or household members if they accepted the package. Contact us, and we'll investigate with the shipping carrier.

Yes! Our car diffusers are designed to fit almost all vehicles. They simply attach to your car's air vent using the included clip or you hang them on your rear view mirror. If you're unsure whether it will fit your vehicle, feel free to contact us before ordering.

Using your car diffuser is quick and easy: Unscrew the wooden cap. Remove the plastic safety seal. Screw the wooden cap back on tightly. Turn the bottle upside down for about 15 seconds so the fragrance oil can soak into the wooden cap. Clip the diffuser onto your air vent or hang it from your rear-view mirror. Your diffuser is now ready to enjoy!

Yes! Our car diffuser is designed to be used in two ways: Clip it securely onto your car's air vent using the included clip. Hang it from your rear-view mirror using the attached cord. Choose whichever style you prefer.

If the scent becomes lighter over time, simply turn the bottle upside down for around 15 seconds again to refresh the wooden cap. You can also gently shake the bottle from time to time to keep the fragrance strong and consistent.

We recommend turning the bottle upside down for around 15 seconds whenever you notice the fragrance becoming less noticeable. There's no fixed schedule—it depends on how often you drive and how strong you like the scent.

No. When used correctly, the diffuser is designed to remain secure without leaking. Please follow the included instructions and always keep the bottle upright during installation.

Depending on the fragrance and usage, each refill typically lasts 4–8 weeks. Factors such as temperature, airflow, and how often you drive can influence the lifespan.

Yes! You can easily order fragrance refills whenever you need them. This allows you to keep using your diffuser while trying different scents.

If you're not completely satisfied, you can return unused products within 14 days of receiving your order. Items must be unused and in their original packaging. Please contact us before returning any products so we can assist you with the return process.

We're sorry to hear that. Please send us: your order number, a photo of the damaged item, and a photo of the packaging. We'll resolve the issue as quickly as possible.

Our customer support team is happy to help. Simply send us an email through our contact page, and we'll respond as quickly as possible—usually within one business day.

Feel free to contact us anytime. We're always happy to help and will get back to you as soon as possible.